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Head to our Prices page, choose your service type, adjust the size of your property, and view your live estimate. Enter your email, then click "Pay Now" — you'll be redirected to Stripe's secure checkout. Your clean is confirmed the moment payment completes, and you'll receive an instant email receipt.
Absolutely. All payments are processed by Stripe, the same provider used by Amazon, Google, and millions of businesses worldwide. Your card details are encrypted end-to-end and never touch our servers — we only see confirmation that a payment succeeded. Stripe is PCI-DSS Level 1 certified (the highest standard in the industry).
We accept all major debit and credit cards (Visa, Mastercard, American Express), plus Apple Pay and Google Pay through Stripe's checkout. For commercial clients on recurring contracts, we can also arrange bank transfer invoicing on request.
Yes. On our Club page there's a "Custom Amount" field where you can enter any figure — useful for paying a 25% deposit on end-of-tenancy cleans or settling a balance. Just describe what the payment is for (e.g. "Deposit — 2 bed flat EOT clean").
If you pay online, your booking is confirmed instantly — no waiting. For manual enquiries, quotes, or custom commercial plans, we aim to reply within 2 working hours (and always within 24 hours). Same-day emergency cleans are dispatched the moment we confirm by phone.
Yes — we supply everything at no extra cost. Our products are 100% eco-certified, non-toxic, and safe for children and pets. If you'd prefer we use your own specialised detergents or equipment (e.g. a specific wooden floor cleaner, or your Dyson), we're happy to — just mention it in the booking notes.
BICSc (British Institute of Cleaning Science) is the UK's leading professional body for the cleaning industry. Certification means our team has been formally trained in hygiene protocols, health & safety, colour-coded cross-contamination prevention, and safe chemical handling. It's the gold standard — most London cleaning companies don't have it.
Yes — our team arrives fully equipped with commercial-grade vacuums, microfibre cloths, mops, buckets, and eco-certified solutions. If your property has a specific appliance you'd like us to use (e.g. a cordless vacuum, or a steam mop), just let us know in the notes and we'll happily use yours.
We cover all Greater London postcodes plus surrounding areas in Kent and Essex. Enter your postcode in the booking form and we'll confirm coverage instantly. For addresses outside these areas, give us a call — we'll do our best to help.
It depends on the size and condition of your property. Our instant estimator calculates expected hours automatically based on bedrooms, bathrooms, and service type. Typical examples:
2-bed flat weekly clean: ~3 hours
3-bed house deep clean: ~5–6 hours
Studio end of tenancy: ~4 hours
Commercial office: scoped individually
Simple: if your letting agent flags any cleaning item on their checkout inventory within 72 hours of our clean, our team will return and re-clean those specific spots free of charge. We'll make it right — that's a promise. Note: this covers cleaning-related items only; it doesn't extend to damage or wear and tear.
Yes — we carry £2 million public liability insurance, which covers accidental damage to your property or belongings during a clean. If anything is damaged, notify us within 24 hours and we'll arrange a claim through our insurer. All of our cleaners are also DBS-checked for peace of mind.
Tell us within 24 hours and we'll send a cleaner back to address any missed spots, free of charge. We'd much rather fix it than have an unhappy client — over 98% of our clients stay with us long-term. If we genuinely can't put it right, we'll discuss a fair resolution.
Yes — absolutely free. No joining fee, no monthly subscription, no contract. You simply commit to a recurring clean frequency and the 20% discount applies automatically to every visit. Cancel any time with 48 hours' notice, no penalties.
Members lock in £14.40/hr instead of £18/hr — that's a £3.60 saving per hour. For a typical 3-hour weekly clean, that's £10.80 saved every visit, or £561 per year. You'll also get 15% off add-ons like oven cleans, carpet steam, and upholstery shampoo.
Yes — this is one of the biggest benefits of GreenGlo Club. You'll get a dedicated BICSc-trained cleaner assigned to your home who learns how you like things done. If they're on holiday or unwell, we'll send a fully briefed replacement from our team — but you'll always have a primary cleaner.
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No waiting for callbacks. Adjust the size of your property, see your live price, and pay via Stripe in under 60 seconds. Your booking is confirmed instantly.
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